ALL YOU NEED TO KNOW

What is our payment method?

Wedding packages:

• 40% retainer is due immediately to book and hold the date of your event and also serves as a cancellation fee.
• 30% remaining balance is due one (1) month before the date of the wedding.
• 30% final payment is due upon the completion of the post processing,

All sessions and packages (plus taxes) can be paid via tele-graphic transfer.

What is our refund & cancellation policy?

For weddings and events, if for any reason the Client cancels before the wedding date, we will keep the retainer fee paid to hold the wedding or event date as a cancellation fee. Cancellation must be made in writing, by mail or WhatsApp. However, if the client requires to change the event or wedding date, we will do our best to accommodate the change, and there will be no surcharges being imposed as long as the new date is available and within 2 years of the original event date.

Do we deliver every image we shoot?

No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.

Post production process

All post-production is done by our in-studio team. Each post-producer has gone through extensive training in order to consistently deliver beautiful images.

We begin with an extensive culling process eliminating duplicate images, test shots, missed focused shots, shots with bad expressions and other images that would dilute the overall product delivery. Every image delivered is post produced with our signature style of post-production. This involves color correction, exposure adjustment, clarity adjustments, tone-mapping, and other corrections. The result is high definition, vibrant, crisp, and clean. Skin tones are accurate and natural, the colors of the scene “pop,” giving the image a beautiful, timeless aesthetic.